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Terms & Conditions

Date of posting March 2022

Welcome to www.standard-insights.com (‘the Site’), which is owned and operated by The Method Consulting Limited (‘Standard Insights’, ‘we’ or ‘our’ as applicable).

These Terms and Conditions (‘Terms’) govern the use of this Site and any order for content or services that you place, in particular, the rights you acquire to use such content or services. By using the Site, regardless of whether or not you choose to register, you are agreeing on behalf of your business for it to be bound by these Terms. You should therefore read them carefully to understand your business’s rights and liabilities before placing an order or using the Site. The terms ‘you’, ‘your’ or ‘your business’ in these Terms are a reference to the business on whose behalf you act when using, registering, or placing an order from this Site. If you have any queries relating to them, please contact Standard Insights by e-mail (admin@standard-insights.com). Alternatively, if you do not wish to be bound by these Terms, you should not use the Site.

1. ACCESS AND REGISTRATION

1.1 You must be 18 years of age or over to use this Site.

1.2 You are free to browse many areas of the Site without registering. However, if you want to place an order, access purchased content, or access certain other parts of the Site, then you will need to register.

1.3 You must ensure that all the information you provide when you register or place an order is true, accurate, current, and complete in all respects.

1.4 If your registration details change, you must edit them in My Profile.

1.6 The log-in details for each account registration are for use by a single user only. Please do not share your log-in details, or allow those of any Authorised Users to be shared, with any other person as you will be held responsible for all activities that occur under these passwords and/or account with or without your knowledge.

1.7 If you become aware of any misuse or unauthorised use of your log-in details, including those of any Authorised Users, then you must inform Standard Insights immediately by sending an e-mail to admin@standard-insights.com

2. CONTENT AND SERVICES AVAILABLE ON THE SITE

2.1 Standard Insights provides some content on the Site for free (e.g. executive summaries of reports and articles) and some content that we charge for (e.g. full reports). You can purchase this content at the prices stated on the Site. Any rights not expressly granted in these Terms are reserved.

2.2 If you wish to use our content in any way not expressly permitted in these Terms below (including, but not limited to making them available via an intranet or extranet or to or via a mobile device), you must first request written permission from Standard Insights. Standard Insights may grant or withhold permission for such use at its own discretion. If Standard Insights grants you permission for such use, in addition to any other conditions applied, you must attribute the content to Standard Insights in the following form: “source: © and database right Standard Insights: The Method Consulting Limited. All rights reserved.”

3. FREE CONTENT

3.1 Standard Insights makes content available for free on the Site including executive summaries of reports, and some articles. Please see below for details of how you are permitted to use this content.

PERMISSION TO USE FREE CONTENT

3.2 You can use the content that we make available for free on the Site for your own reference use only in connection with your business to view online, download one or more items of it onto the drive of one hardware device, or print one copy of one or a reasonable number of items, provided you keep intact all and any copyright and proprietary notices. All other rights in relation to our free content are reserved.

4. CONTENT FOR PURCHASE

REPORTS

4.1 Standard Insights offers for purchase may include but are not limited to; market reports, country reports, pulse poll reports, competitive review reports, global reports and company profiles (‘Report(s)’) in digital format for download from the Site. For details of how you can use this content please see below.

4.2 Reports are available for download and use in certain specified formats, for example, Microsoft Powerpoint, Adobe PDF, podcast, or video. It is your responsibility to check which format suits your needs best and which will enable you to successfully receive and access any purchased download before you place an order. Please note that from time to time Standard Insights may modify the formats in which the Reports are available, so you should always check before making a purchase.

4.3 When you purchase a Report, you may also be given access to statistical data at no extra charge. Where available, statistical data can be downloaded in Microsoft Excel spreadsheet format. Its use is also subject to the permitted uses and restrictions of use set out below in Clauses 4.5 and 4.6.

PERMISSION TO USE PURCHASED CONTENT

4.5 When you buy any of our content in digital form, what you are buying is the right to use it (or extracts from the same) for your own reference in connection with your business in the following ways only:-

  • to view it online;
  • to download one copy of that digital content in an available electronic format;
  • to store that content in electronic format on the drive of one hardware device; to print out one copy of that digital content;
  • to manipulate any statistical data that is provided with a Report;
  • provided that you keep intact all and any copyright and proprietary notices.

RESTRICTIONS ON THE USE OF PURCHASED CONTENT

4.6 You may not use the content in any way not permitted in Clause 4.5, in particular:

  • You may not offer the content for resale.
  • You may not scan, photocopy, fax, or in any other way reproduce or copy the content.
  • You may not share the content with anybody else.
  • You may not distribute the content whether by electronic mail, over any network or otherwise.
  • You may not upload the content to any database or server.
  • You may not display the content on any website or intranet. When you buy any of our books, you are permitted to use them in accordance with the copyright notice included in them and in accordance with copyright laws.

5. PURCHASING CONTENT AND SERVICES

ELIGIBILITY TO PLACE AN ORDER

5.1 To be eligible to place an order for content on the Site, you must:

  • be placing an order on behalf of your business and have the necessary authority to do so;
  • register by providing the name, address, phone number, and contact details of your business in addition to your real name, e-mail address, and other required information;

5.2 Your order is an offer by you to buy from us. The following steps have to take place before a contract is made online between you and Standard Insights:

  • You place your order for content on the Site by pressing the ‘Submit your order’ button.
  • This button appears at the ‘Complete checkout’ page after you have provided your card details.
  • You will see an on-screen acknowledgment that your order is complete. Standard Insights will also send you an e-mail acknowledging the content that you have ordered and the total cost of your order.
  • In respect of Reports, Standard Insights accepts your order, and therefore the contract is made between you and Standard Insights, when Standard Insights makes the content you have purchased available on the ‘My Purchases’ page that you can access by logging into the Site using the username and password you set up during the registration process.
  • In respect of print books, Standard Insights accepts your order, and therefore the contract is made between you and Standard Insights, when Standard Insights dispatches the book(s) from its warehouse. In respect of digital books, Standard Insights accepts your order, and therefore the contract is made between you and Standard Insights, when Standard Insights sends you the e-mail with the link to the book(s).

6. PRICES AND PAYMENT

6.1 The prices for content and services quoted on the Site do not include VAT, any equivalent sales tax, or delivery.

6.2 You will find the total cost of your order, with price, VAT (where applicable), and delivery itemised, in your ‘Shopping Cart’ before you submit your order. All orders will be invoiced in US Dollars ($).

6.3 Subject to credit card authorisation, Standard Insights takes payment from your credit card once you have entered your payment details and clicked the ‘Submit your order’ button, or if you are paying by invoice, once you have confirmed your payment details. In the event that Standard Insights is unable to supply the content you have ordered, Standard Insights will let you know as soon as possible. In such event, Standard Insights will give you a full refund if payment has already been taken.

6.4 Japan-based purchasers are subject to Japanese tax law changes effective on October 1st, 2015. This transaction may be subject to 8% Japanese consumption tax. The recipient of the service will need to pay the consumption tax on behalf of The Method Consulting Limited through a reverse charge mechanism.

7. ACCESSING PURCHASED CONTENT

ACCESSING PURCHASED CONTENT

7.1 Once you have submitted your order and your payment details have been confirmed (subject to any delays beyond Standard Insights’ control) Standard Insights will send you an e-mail confirming your purchase and links to purchased content will be available for 12 months from the date of that e-mail on your account page within ‘My Pages’. Your content will be available for you to use, in accordance with the usage restrictions set out below.

7.2 Provided that any download Standard Insights has provided to you is not defective, risk of loss of and damage to the content you have purchased passes to you once your download is complete.

8. CANCELLATION AND TERMINATION

CANCELLING YOUR ORDER

8.1 Standard Insights may decline your order for any reason, in which case Standard Insights will send you an e-mail telling you so. If the reason for declining your order is because Standard Insights cannot obtain authorization of your payment details for any reason, then Standard Insights may invite you to pay by another method.

8.2 Although Standard Insights tries very hard to ensure that all information on the Site is accurate, occasionally errors may occur. If we discover an error in the description of any content or service that you have ordered, we will let you know and ask whether you wish to continue with your order or cancel it. If we discover that the correct price of any content or services you have ordered is lower than our stated price, we will charge you the lower amount and process your order. If the correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before processing your order or cancel your order and notify you of such cancellation.

8.3 To avoid any doubt, as this Site and its content are intended for business use only, you do not have an automatic right to cancel your contract with Standard Insights. We, therefore, regret that we do not offer refunds or accept returns, except in the case of returns of defective Reports/books or refunds in circumstances where we are unable to supply the content you have ordered and for which we have taken payment (please see Clauses 6.3 and 9 respectively for further details).

8.4 Standard Insights reserves the right to terminate any contract with you if your payment is not processed for any reason, but you have nevertheless received the content or access to services you have ordered. In such an event, Standard Insights may on notice to you withdraw your right to use such content or services (as described above) and require you to delete or return such content, including content obtained through any services provided, as appropriate.

9. DEFECTIVE CONTENT

9.1 If a Report and/or Content is defective (e.g. it is corrupted, then please contact Standard Insights via admin@standard-insights.com to notify us. You will be entitled to a replacement. This constitutes Standard Insights’ sole liability to you for any defective content you have purchased.

10. THIRD-PARTY SOFTWARE

10.1 You acknowledge that you might need to download and activate certain third-party software in order to download, view, and use any of the digital content provided on the Site (e.g. Adobe Reader). This software will be clearly identified on the Site.

10.2 In order to use such third-party software or technology you may have to explicitly accept the terms of a license agreement with that third party. You acknowledge that Standard Insights has no responsibility or control over such third-party software or their license terms.

11. PRIVACY POLICY

11.1 Standard Insights takes your privacy seriously. Please read the Privacy Policy to see what personal information Standard Insights collects and how it deals with this information.

12. LINKS

12.1 The Site may include links to third-party websites such as useful research websites and promotional partners. Standard Insights has not reviewed these third-party websites and does not control and is not responsible for these websites or their content or availability. Standard Insights, therefore, does not endorse or make any representations about them, any material found there, or any results that may be obtained from using them.

12.2 If you decide to access any of the third-party websites linked to the Site, you do so entirely at your own risk. In particular, any personal information you give to a third party website will be dealt with in line with that third party’s privacy policy, not Standard Insights’, so please ensure that you read their privacy policy before you provide any personal information.

12.3 You may link from your own website to the Site, provided:

  • the Site is not loaded into frames on your website and is not otherwise passed off as your own content; and
  • your website or service does not misrepresent its relationship with Standard Insights or present false information about Standard Insights.

12.4 Standard Insights reserves the right to withdraw linking permission at any time without prior notice.

13. YOUR/AUTHORIZED USERS USE OF THE SITE

13.1 Standard Insights encourages your use of the Site and our content and services on the Site. However, Standard Insights requires that your use of the Site is lawful. Consequently, you may not use the Site for any illegal purpose and in particular, you will not interfere with or disrupt the Site or servers or networks connected to the Site or disobey any requirements, procedures, policies, or regulations of networks connected to the Site.

13.2 You agree to (i) use your best endeavors to ensure that Authorised Users access and use the content and services that Standard Insights provide only in accordance with the permitted uses and restrictions.

14. INTELLECTUAL PROPERTY

14.1 You acknowledge that all copyright, database right, trademarks, and all other intellectual property rights in the Site and the content made available via the Site, will at all times remain vested in Standard Insights or its licensors, which reserve all such rights.

14.2 You shall at the request and expense of Standard Insights do all such things as may be reasonably required to assist Standard Insights in taking or resisting any legal proceedings in relation to any infringement of any such rights.

14.3 For information on how you are permitted to use the content made available on the Site, please see the permitted uses and restrictions of use set out above in these Terms.

14.4 The trade marks ‘Standard Insights’ are owned by Standard Insights. All other brand names and trademarks that appear on the Site are trademarks or trade names of their respective holders. No permission is given in respect of the use of any of these brands or marks, and any such use may constitute an infringement of the holder’s rights.

15. CONFIDENTIALITY

15.1 The parties to any contract made under these Terms acknowledge that they or their employees may, in the course of performing their responsibilities under these Terms, be exposed to or acquire non-public information which is proprietary to or confidential to either party or third parties to whom they owe a duty of confidentiality (“Confidential Information”). The parties agree to hold Confidential Information in strict confidence and not to disclose the same to third parties or to use such Confidential Information for any purpose whatsoever other than the provision of content and services to you and Authorised Users as contemplated by these Terms and to advise each of its employees who may be exposed to Confidential Information of their obligations to keep such information confidential. This provision shall survive termination of any contract made under these Terms.

15.2 Standard Insights agrees that it will not, without your prior written consent, represent, directly or indirectly, that any product or any service(s) provided by Standard Insights has been approved or endorsed by you. This provision shall survive termination of any contract made under these Terms.

16. WARRANTIES AND INDEMNITIES

16.1 Standard Insights warrants:

16.1.1 that it has permission from the original rights owners to allow you to use the content available via the Site, in accordance with these Terms.

16.1.2 to operate the Site and provide services through it with reasonable skill and care and to use reasonable endeavors to correct any faults of which it is aware.

16.2 You agree to indemnify, defend and hold harmless Standard Insights, its directors, officers, employees, and licensors from and against any claim, liability, cost, damage, or loss Standard Insights may incur (including reasonable legal fees) as a result of any actions you or Authorised Users take which disrupt access to and/or functioning of the Site and/or any breach by you of your obligations under these Terms, including but not limited to any breach by you or by any Authorised User of the permissions granted to you under these Terms.

16.3 Subject to Clause 16.4, Standard Insights shall indemnify and hold you and Authorised Users harmless from and against any damages, awards, or penalties, including proper and reasonable legal fees, which arise from any claim by any third party of an alleged infringement of copyright or any other property right arising out of the use by you or any Authorised User of the content and services we provide to you in accordance with these Terms.

16.4 The indemnity contained in Clause 16.3 shall be subject to the following provisions:

16.4.1 It will not apply to any claim which relates to any modification, abstraction, or other change made by an Authorised User to any content we make available to you or them by any means.

16.4.2 You shall immediately notify Standard Insights on receipt of any allegation of infringement and shall make no admission or take any action without Standard Insights’ express written authority.

16.4.3 Standard Insights shall have the sole right to deal with any such claim and to defend the legal proceedings in respect of such claims at its own expense, including the right to compromise or settle or otherwise dispose of any such claim.

16.4.4 You shall provide, at Standard Insights’ expense, such assistance in investigating and defending such claims as Standard Insights may reasonably request. This indemnity shall survive the termination of any contract made under these Terms.

17. EXCLUSIONS & LIMITATIONS OF LIABILITY

17.1 The sole warranties given by Standard Insights are those contained in Clause 16.1.

17.2 Nothing in these Terms will restrict any of your statutory rights or Standard Insights’ liability for death or personal injury resulting from Standard Insights’ negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by applicable law.

17.3 The Site is intended for information purposes only and as such no information provided on or via the Site constitutes advice or recommendations. You should not rely on any information provided on or via the Site to make any decision. If you do, subject to Clause 17.2, Standard Insights is not liable for any loss or damage that may result.

17.4 Although the Site is provided in good faith and Standard Insights tries to ensure that the information on the Site is accurate and complete, Standard Insights cannot and does not guarantee the accuracy, integrity, quality, or completeness of the content available via the Site or its usefulness for any particular purpose. Standard Insights does not accept any liability which may arise as a result of any errors or incomplete information in such content.

17.5 Standard Insights does not have any knowledge of, nor control over, the particular purpose(s) for which the content and services available on the Site is used. Accordingly, subject to Clause 17.2, Standard Insights excludes any and all liability for any loss of any nature suffered by you, or by any of your clients or customers, as a direct or indirect result of your/their use of any of the content or services available on the Site or New Materials you or Authorised Users create or of making any business decision, or refraining from making any such decision, based wholly or partly on any data, expression of opinion, statement or other information or data contained in the content or accessible through the services available on the Site.

17.6 Except for the express warranties stated in Clause 16, the content and services available on the Site are provided on an “as is” basis. Subject to Clause 17.2, Standard Insights excludes any and all other warranties, conditions, or representations relating to the content and services, whether express, implied, oral, or written, and including any which may be contained in any description, specification, or proposal provided to you by Standard Insights, via the Site or otherwise. This exclusion applies to any and all implied warranties of quality, performance, merchantability, or fitness for a particular purpose. Standard Insights does not make any promises about the availability of the Site or promise that your access to the Site or our content will be delivered uninterrupted, timely, or error-free. In particular, Standard Insights disclaims any liability in connection with any technical problems you may experience with the Site which may result in interruptions to the Site. Standard Insights makes no warranties respecting any harm that may be caused by the transmission of a computer virus, worm, time bomb, Trojan horses, cancelbots, logic bomb, or any other form of programming routine designed to damage, destroy, or otherwise impair a computer’s functionality or operation including transmission arising from your download of any content, the software you use to download the content, the Site or the server that makes it available. In this respect, you agree that it is your responsibility to install suitable anti-virus and security software on your computer hardware and other devices to protect against any such bugs, viruses, or other harmful programming routines. Any content downloaded or otherwise obtained through the use of the Site is done at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such content. All such implied provisions are hereby excluded to the fullest extent permitted by law.

17.7 To the fullest extent allowed by law, Standard Insights will not be liable for (i) any loss of data; use; reputation; goodwill or opportunity; (ii) any loss of or failure to realize an expected profit, revenue or savings or any other form of pure economic loss, whether such loss is direct or indirect; or (iii) any indirect, special, incidental, punitive, consequential damages or losses that you may suffer, whether relating to your downloading, purchase or use, or inability to use, the Site or any content or services Standard Insights provides or otherwise, and, in each case, howsoever arising.

17.8 Other than as set out above, Standard Insights’ maximum aggregate liability to you for all claims whether arising in contract, tort, breach of statutory duty or otherwise, and, whether in respect of a single event, series of connected events or of unconnected events, will be limited to: (i) in the case of any defective content as described under Clause 9.1, the replacement of such content; or (ii) in any other case, the retail price of the content or service for which you have paid.

18. GENERAL CHANGES TO THESE TERMS AND THE SITE

18.1 Standard Insights may change these Terms at any time by sending you an e-mail with the modified Terms or by posting a copy of them on the Site. Any changes will take effect seven (7) days after the date of the e-mail or the date on which Standard Insights posts the modified Terms on the Site, whichever is the earlier. Your continued use of the Site after that period expires means that you agree to be bound by the modified Terms.

18.2 To ensure that you are aware of the most up-to-date version of these Terms, you will be asked to read and accept these Terms each time you place an order. Standard Insights also recommends that you print and keep a copy for your records. To print, please press CTRL + P.

18.3 Standard Insights reserves the right:

18.3.1 to make changes at any time to all or any parts of the Site and the details displayed on it (including content and prices);

ASSIGNMENT

18.4 You may not assign, sub-license or transfer all or parts of your rights or obligations under these Terms without prior written consent from Standard Insights.

FORCE MAJEURE

18.5 Occasionally Standard Insights is unable to perform its obligations under these Terms due to circumstances beyond its reasonable control. In such circumstances including, but not limited to, system failure, fire, flood, earthquake, and other natural physical disasters, strikes, trade disputes, lockouts, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, Standard Insights’ inability or delay in performing its obligations will not be deemed to be in breach of contract.

REPRESENTATIONS

18.6 Each party acknowledges that in accepting these Terms it has not relied and is not relying on any representations or warranties (whether implied or otherwise) other than those expressly set out in these Terms and the parties irrevocably and unconditionally waive any right they may have to any remedy in respect of any other such representation or warranty except in the case of fraud.

SEVERABILITY

18.7 If any of these provisions is deemed invalid, illegal, void, unenforceable or in conflict with the applicable law of any jurisdiction, that provision will be deemed severable from the rest and will not affect the validity. legality and enforceability of any remaining provisions.

ENTIRE AGREEMENT

18.8 These Terms govern Standard Insights’ relationship with you and represent Standard Insights’ entire agreement with you and Authorised Users in connection with your use of the Site and the content made available via the Site.

WAIVER

18.9 If you breach these Terms and Standard Insights chooses to ignore your breach, Standard Insights will still be entitled to use the rights and remedies available to it at a later date or in any other situation where you breach the Terms again. A waiver of any provision(s) of these Terms by Standard Insights shall not be deemed a waiver of any other provision(s) of these Terms.

EXCLUSION OF THIRD PARTY RIGHTS

18.10 These Terms do not create any right enforceable by any person who is not a party to them.

GOVERNING LAW

18.11 Any disputes or claims arising out of or in connection with the contract are governed by and construed in accordance with the laws of Hong Kong.

DISPUTE RESOLUTION

18.12 In the event of any dispute or controversy arising out of or in connection with these Terms, the parties agree to exercise their best efforts to resolve the dispute as soon as possible. The parties shall, without delay, continue to perform their respective obligations under these Terms, which are not affected by the dispute.

18.13 If a dispute arises out of or in connection with this contract, both you and Standard Insights will attempt to settle it by mediation in accordance with the Centre for Dispute Resolution (CEDR) Model Mediation Procedure.

18.14 If either or both you and/or Standard Insights refuse to initiate the mediation procedure within 14 days of the dispute arising or if you and Standard Insights both fail to agree on terms of settlement within 30 days of the initiation of the procedure, you and Standard Insights will resolve the dispute by binding arbitration before a single arbitrator in accordance with the then-current international arbitration rules of the International Chamber of Commerce. The arbitration shall take place in Hong Kong. During the continuance of any arbitration proceeding, the parties shall continue to perform their respective obligations under these Terms.

18.15 Nothing in this clause or in the Rules of the International Chamber of Commerce shall prevent either you or Standard Insights from applying to the Court of any jurisdiction for such provisional or protective measures as are available under the laws of that jurisdiction.

19. NOTICES

19.1 All notices required or permitted under these Terms will, when provided by Standard Insights, be given in writing to the address and/or e-mail address provided by you at registration or, when being provided by you, be given in writing to our postal address in Clause 21 below using an internationally recognized express courier service.

20. COMPLAINTS

20.1 If you have any complaints, please contact Standard Insights via e-mail at admin@standard-insights.com or by post (at the address below) and Standard Insights will do its best to resolve these.

21. CONTACT STANDARD INSIGHTS

The Site is owned and operated by The Method Consulting Limited

The Method Consulting Limited

The Hive Central

14/F, Manning House,

#38-48 Queen’s Road Central,

Central, Hong Kong

E-mail: admin@standard-insights.com

Registered in Hong Kong, No. 1732888