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Digital Survey Report

Fintech & Banking Services in Hong Kong

The study aims to understand the perception, behavior, and preferences of professionals toward the banking and the FinTech industry in Hong Kong.

About The Report

In June 2021, Standard Insights surveyed over 300 respondents on the FinTech and Banking Industry in Hong Kong. Standard Insights was assisted by the FinTech company Statrys in the survey design of the research.

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Macro Information

Ready for the next level of innovation?

In June 2021, the Hong Kong Monetary Authority (HKMA) unveiled “Fintech 2025”, the new strategy for driving fintech development in the Hong Kong Special Administrative Region.

The new strategy aims to encourage the financial sector to adopt technology comprehensively by 2025, as well as to promote the provision of fair and efficient financial services for the benefit of Hong Kong people and the economy. The focus areas of the strategy included promoting the all-around adoption of Fintech by Hong Kong banks, encouraging them to fully digitalize their operations, and unleashing Hong Kong’s potential for the next generation of banking by enhancing the financial hub’s existing data infrastructure.

FinTech services are considered a key growth engine for the post-pandemic era in Hong Kong to expand the fintech-savvy workforce and nurture the ecosystem with funding and policies.

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Personal Usage of FinTech Services

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Professional Usage of FinTech Services

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Main Takeways

Personal Usage of FinTech Services

Traditional Banking

On average, Hong Kongers have more than one traditional bank account (1.74) for personal banking purposes.

Neobanking

On the other hand, more than half of the respondents (53%) in Hong Kong do not have a bank account with neobanks.

Mobile Banking

Mobile first: 67% of the respondents in Hong Kong have a banking app on their mobile phones.

Digital Banking

The speed of "making" payment transactions is considered to be the most convincing argument for choosing a digital-only bank.

Bank Account

The trust/reputation of the bank is by far the most important factor when considering opening a bank account.

Currency Exchange

Only one-third of the respondents in Hong Kong are not doing currency exchanges with their personal accounts.

Professional Usage of FinTech Services

Banking

Around 47% of Hong Kong professionals have bank accounts in both traditional banks and neobanks.

Digital Banking

The quality and speed of services are the most convincing arguments to choose a digital-only bank for professional usage.

Online Payments

Professional payments are frequently made online by Hong Kong professionals on a weekly or monthly basis.

Multi-Currency

79% of respondents have a multi-currency account, showing the importance of such an account for businesses in Hong Kong.

Bank Account

The ease of setting up, configuring, and using the system (47%) is the top factor when considering opening a bank account.

Currency Exchange

Low competitive rates and a user-friendly platform are considered to be the most important features of a currency exchange platform.

In partnership with:

Statrys is a Hong Kong-based digital payment services platform that operates in the Asia-Pacific, Europe, and the Americas.

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Methodology

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