Context Clarifies Intent

Principle: Brief context statements help respondents understand why questions are being asked and how to frame their answers.
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Without context, respondents create their own mental frameworks, introducing inconsistency. Clear context improves answer consistency and quality (Schwarz, 1999; Tourangeau et al., 2000).

Examples

“How many hours do you spend online?”

Problems:

  • Unclear what counts as “online” (work emails? streaming TV?)
  • No time frame specified (daily? weekly?)
  • Purpose unclear, leading to uncertainty about level of precision needed
  • Respondents create different mental models, producing incomparable data

“To help us understand media habits: In a typical day, approximately how many hours do you spend actively browsing websites or using social media for personal (non-work) purposes?”

Benefits:

  • Clearly defines what activities count
  • Specifies the time frame
  • Explains why the information matters
  • Creates consistent mental models across respondents
  • Indicates level of precision expected (“approximately”)

How to Apply It

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Provide Purpose Statements

Briefly explain how the information will be used to establish relevance.

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Define Ambiguous Terms

Clarify potentially confusing concepts with simple definitions or examples.

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Specify Time Frames

Explicitly state the period respondents should consider (today, typical week, past month).

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Use Section Introductions

Add brief transition text between topic changes to maintain cognitive flow.

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