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Consumer Choice Awards
Retail Banking 2023
Discover the winners of this year’s Consumer Choice Awards Retail Banking in the Philippines 2023, and join us in celebrating their excellence!
Here are the Nominees >
Overview
The Consumer Choice Awards aims to recognize and showcase the retail banks that have excelled in providing the best services in the Philippines. Our awards represent the voice of consumers in the industry and are based on research results from real consumers.
Awards Results
Overall
With its superior banking solutions, BDO has emerged as the top choice for Filipino customers, as a whopping 33.0% of them voted it as the best overall retail bank in the Philippines.
Offers, Products & Services
With 33.2% of votes, BDO has come out on top as the retail bank with the best offers, product range, and services – making banking with it a seamless and satisfying experience.
Support
Realize your dreams and aspirations with ease and convenience through banking with BDO which was voted as the most supportive retail bank in the Philippines with 30.3% of votes.
Innovation
Catering to the evolving needs of Filipino customers, BDO (34.0%) has been voted as the retail bank with the most innovative services thanks to its cutting-edge solutions.
Digital Services
Seamlessly manage your finances anytime and anywhere with BDO. Voted as the most digital retail bank (34.4%), it delivers a modern and convenient experience for every customer.
Fees & Interest Rates
Placing the needs of its customers first, BDO (29.7%) has been voted as the retail bank with the most attractive fees and interest rates, ensuring a competitive and affordable banking experience.
Sustainability & Environmental Friendliness
Reflecting its commitment to responsible banking practices and environmental stewardship, LBP (29.3%) has been voted as the most sustainable retail bank in the Philippines.
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Methodology & Audience Profile
We have surveyed 1,215 Filipinos on their banking experience. To guarantee the integrity of our research and that the data collected was relevant, participants needed to match the following characteristics:
- Live in the Philippines
- Over 18 years old
- Have a monthly income above 5,500 PHP
Respondents targeting criteria are also cross-referenced with our own databases and verified explicitly in the survey. The location, IP address, social media ID, and geofencing data were used to verify the information of all respondents.
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All companies are strictly prohibited from advertising or promoting the results in any form (online or offline) without obtaining our prior consent. Any violation of this rule will be taken seriously and appropriate legal action will be taken. However, companies may make unpaid publications such as social media posts or PR releases, provided that they quote the source of the information (our social pages and the report’s source link).
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