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Consumer Choice Awards

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Retail Banking 2023

Discover the winners of this year’s Consumer Choice Awards Retail Banking in the Philippines 2023, and join us in celebrating their excellence!

Retail Banking Awards 2023
Here are the Nominees >

Overview

The Consumer Choice Awards aims to recognize and showcase the retail banks that have excelled in providing the best services in the Philippines. Our awards represent the voice of consumers in the industry and are based on research results from real consumers.

Awards Results

Overall

Best Retail Bank Philippines 2023
Best Retail Bank - Retail Banking Awards 2023 - BDO

With its superior banking solutions, BDO has emerged as the top choice for Filipino customers, as a whopping 33.0% of them voted it as the best overall retail bank in the Philippines. 

Offers, Products & Services

Retail Bank with the Best Offers, Product, & Services Philippines 2023
Best Offers, Product, & Services - Retail Banking Awards 2023 - BDO

With 33.2% of votes, BDO has come out on top as the retail bank with the best offers, product range, and services – making banking with it a seamless and satisfying experience.

Support

Most Supportive Retail Bank Philippines 2023
Most Supportive Retail Bank - Retail Banking Awards 2023 - BDO

Realize your dreams and aspirations with ease and convenience through banking with BDO which was voted as the most supportive retail bank in the Philippines with 30.3% of votes. 

Innovation

Most Innovative Retail Bank Philippines 2023
Most Innovative Retail Bank - Retail Banking Awards 2023 - BDO

Catering to the evolving needs of Filipino customers, BDO (34.0%) has been voted as the retail bank with the most innovative services thanks to its cutting-edge solutions. 

Digital Services

Retail Bank with the Best Digital Services Philippines 2023
Best Digital Services - Retail Banking Awards 2023 - BDO

Seamlessly manage your finances anytime and anywhere with BDO. Voted as the most digital retail bank (34.4%), it delivers a modern and convenient experience for every customer.

Fees & Interest Rates

Retail Bank with the Best Fees & Interest Rates Philippines 2023
Best Fees & Interest rates - Retail Banking Awards 2023 - BDO

Placing the needs of its customers first, BDO (29.7%) has been voted as the retail bank with the most attractive fees and interest rates, ensuring a competitive and affordable banking experience.

Sustainability & Environmental Friendliness

Most Sustainable Retail Bank Philippines 2023
Most Sustainable & Eco-Friendly Retail Bank - Retail Banking Awards 2023 - LBP

Reflecting its commitment to responsible banking practices and environmental stewardship, LBP (29.3%) has been voted as the most sustainable retail bank in the Philippines. 

Philippines Map

Methodology & Audience Profile

We have surveyed 1,215 Filipinos on their banking experience. To guarantee the integrity of our research and that the data collected was relevant, participants needed to match the following characteristics:

  • Live in the Philippines
  • Over 18 years old
  • Have a monthly income above 5,500 PHP


Respondents targeting criteria are also cross-referenced with our own databases and verified explicitly in the survey. The location, IP address, social media ID, and geofencing data were used to verify the information of all respondents.

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