Retail Banking Awards 2023: Indonesia

Consumer Choice Awards

Discover the winners of this year’s Consumer Choice Awards Retail Banking in Indonesia 2023, and join us in celebrating their excellence!

Overview

The Consumer Choice Awards aims to recognize and showcase the retail banks that have excelled in providing the best services in Indonesia. Our awards represent the voice of consumers in the industry and are based on research results from real consumers.

Awards Results

Overall

With its superior banking solutions, Bank Rakyat Indonesia has emerged as the top choice for Indonesians, as a whopping 50.7% of them voted it as the best overall retail bank in Indonesia.

Offers, Products & Services

Bank Rakyat Indonesia (48.7%) has come out on top as the retail bank with the best offers, product range, and services – making banking with it a seamless and satisfying experience.

Support

Realize your dreams and aspirations with ease and convenience through banking with Bank Rakyat Indonesia (51.7%) which was voted as the most supportive retail bank in Indonesia.

Innovation

Catering to the evolving needs of Indonesians, Bank Rakyat Indonesia (46.6%) has been voted as the retail bank with the most innovative services thanks to its cutting-edge solutions.

Digital Services

Manage your finances seamlessly with Bank Rakyat Indonesia. Voted as the most digital retail bank (41.7%), it delivers a modern and convenient experience for every customer.

Fees & Interest Rates

Bank Rakyat Indonesia (51.2%) has been voted as the retail bank with the most attractive fees and interest rates in Indonesia, ensuring a competitive and affordable banking experience.

Sustainability & Environmental Friendliness

Reflecting its commitment to responsible banking and environmental stewardship, Bank Rakyat Indonesia (57.1%) has been voted as the most sustainable retail bank in Indonesia.

Methodology & Audience Profile

We have surveyed 1,462 Indonesians on their banking experience. To guarantee the integrity of our research and that the data collected was relevant, participants needed to match the following characteristics:

Live in Indonesia (Nationwide)
Over 18 years old

Respondents targeting criteria are also cross-referenced with our own databases and verified explicitly in the survey. The location, IP address, social media ID, and geofencing data were used to verify the information of all respondents.

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All companies are strictly prohibited from advertising or promoting the results in any form (online or offline) without obtaining our prior consent. Any violation of this rule will be taken seriously and appropriate legal action will be taken. However, companies may make unpaid publications such as social media posts or PR releases, provided that they quote the source of the information (our social pages and the report’s source link).

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Explore The Consumer Choice Awards
In Indonesia